Respond in seconds, not hours
AI handles routine inquiries instantly - FAQs, business hours, order status - so customers never wait for information you already have.
AI-Native / Omnichannel / New
Every conversation. One intelligent inbox.
Intera centralizes customer conversations from WhatsApp, Instagram, Email, and Google My Business - with AI that handles the routine so your team can focus on what matters.
-80%Response time reduction
4+Channels, one inbox
AI+Human handoff in seconds
Manique Restaurant
Unified inbox and reservations
WhatsApp
Hi, can I book a table for two tonight at 8 PM?
Answered by AI
TheFork
Reservation slot checked and held for confirmation.
Managed through TheFork
Instagram
Do you have availability on the terrace this evening?
Escalated to host team
Google My Business
Thank you for your review. We are glad you enjoyed dinner at Manique Restaurant.
Answered by AI
Channels supported out of the box
WhatsApp BusinessInstagram DirectEmailGoogle My BusinessMore coming
Why Intera
AI-first. But always human-ready.
Most businesses manage customer conversations across five different apps, miss messages, respond too slowly, and lose the context that makes interactions feel personal. Intera fixes all of that in one platform.
Seamless AI-to-human handoff
When a conversation needs a human touch, Intera escalates instantly with full context - no awkward restarts, no lost history.
Learns your business voice
Configure AI with your brand tone, policies, and escalation rules. It represents your business - consistently, at any hour.
Insight across every channel
Unified analytics show automation rates, response times, agent performance, and peak hours - so you can improve what matters.
-80%
Reduction in average response time
70%
Of routine inquiries handled by AI without human input
24/7
Always-on AI coverage, with humans available when it counts
Platform Features
Everything your team needs to scale customer communication
Unified Inbox
All conversations from WhatsApp, Instagram, Email, and Google My Business in one place. Filter by channel, status, or agent assignment without switching apps.
AI Auto-Response
AI analyzes incoming messages for intent and urgency, responds to common queries instantly, and clearly marks every AI-generated reply with a visual indicator.
Smart Escalation
Sentiment analysis detects frustration or urgency. Complex queries, transaction issues, and explicit human requests are routed to the right agent with full context loaded.
Team Collaboration
Role-based permissions, conversation assignment, internal notes invisible to customers, and agent performance tracking - everything a support manager needs.
Multi-Business Management
Manage multiple organizations from a single login. Each business has independent conversation history, team members, AI configuration, and analytics.
AI Configuration & Training
Define your brand tone, policies, and escalation triggers in a visual editor. Test AI responses before deploying. Changes take effect immediately across all channels.
Voice Message Support
Visual waveform display, play/pause controls, and timestamp indicators for audio messages - sent and received - across any supported channel.
Analytics Dashboard
Track AI automation rates, average response times, customer satisfaction, peak hours, and agent performance. Export reports for stakeholder sharing.
Channel Integration Hub
One-click connect and disconnect for each platform. Status indicators, webhook configuration, and permission management - all from a single integration panel.
How It Works
From first message to resolved conversation
Receive
Message arrives on any channel
Customer reaches out via WhatsApp, Instagram DM, email, or Google My Business. It lands in Intera's unified inbox with full channel context.
Analyze
AI evaluates intent and urgency
Intera's AI reads the message for topic, tone, and urgency. It checks against your configured knowledge base, policies, and escalation rules.
Respond or Escalate
Instant reply or human handoff
Routine queries get an AI response immediately - marked clearly. Complex or sensitive cases are routed to the right agent with the full conversation loaded.
Improve
Every interaction makes the next one better
Analytics surface patterns, bottlenecks, and automation opportunities. Update AI instructions in real time to keep improving performance.
Use Cases
Built for the situations that matter most
After-Hours Support
Never let a message go unanswered at 2 AM
A customer messages your business outside working hours. Intera acknowledges the request immediately, answers common questions, captures urgency, and flags the conversation for human follow-up.
AI acknowledges the message instantly
Provides hours, location, or policy details
Captures urgent context
Prioritizes follow-up for the morning
Enterprise Sales Escalation
Turn a product question into a sales conversation
A customer asks about customization or bulk pricing. Intera answers what it can, recognizes the commercial opportunity, and routes the conversation to the right sales agent.
AI answers standard product questions
Detects enterprise or bulk intent
Escalates with full conversation history
Sales continues without asking again
Crisis & Outage Management
Coordinate a consistent response at scale
When message volume spikes around a service issue, Intera helps your team respond consistently across every channel while routing sensitive cases to human agents.
Detects spikes in negative messages
Uses approved crisis templates
Escalates sensitive conversations
Supports proactive follow-up
Multi-Channel Customer Journey
Know your customer across every touchpoint
A customer leaves a Google review, sends an email later, then asks a question on Instagram. Intera keeps the context together so every answer feels personal.
Connects history across channels
Shows the full customer context
Helps agents personalize replies
Keeps the relationship continuous
Who Uses Intera
Designed for teams at every scale
Small Business Owner
Focus on what you do best. Let AI handle the rest.
For founders and small teams juggling sales, service, operations, and customer messages across too many apps.
Example: A local restaurant uses Intera to auto-respond to reservation questions on WhatsApp while personally handling catering requests.
Customer Support Manager
Scale your support team without scaling your headcount.
For teams that need faster response times, consistent answers, better routing, and clear performance visibility.
Example: An ecommerce company uses AI for order tracking and return-policy questions while escalating payment issues to human agents.
Marketing Agency Account Manager
Manage multiple brand voices without losing context.
For agencies running social conversations, inboxes, and customer care for several clients at once.
Example: An agency manages Instagram DMs for multiple retail brands, each with custom AI instructions matching the brand tone.
Enterprise CX Director
One platform. Every channel. Full compliance.
For organizations that need centralized communication, conversation analytics, auditability, and AI guardrails.
Example: A financial services team consolidates email, chat, and social support with complete context and controlled escalation rules.
See Intera in action.
Book a 30-minute demo with one of our specialists. We'll walk through the platform using your actual channels and use cases - no generic scripts.