These Terms of Service (“Terms”) govern your access to and use of our website, digital platforms, software products (including Software-as-a-Service), tools, content, and any related services provided by Meisters Solutions. By accessing or using our website or services, you accept and agree to be bound by these Terms, along with our Privacy Policy.
Acceptance of Terms
By accessing our website, using our digital services, or subscribing to any product or platform provided by Meisters Solutions, whether as an individual or on behalf of a company, you agree to comply with and be legally bound by these Terms. If you do not agree, please do not use our services.
Scope of Services
Meisters Solutions provides professional services in digital development, automation, integration, and digital commerce, including but not limited to consulting, software engineering, marketing solutions, and access to proprietary or third-party SaaS platforms. These Terms apply to all interactions with our business, including service inquiries, use of our websites and portals, trials, and full-service engagements.
User Eligibility and Account Access
Some services, tools, and products require account creation and secure login. You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. Access to restricted areas, platforms, or dashboards is provided under these Terms and any additional contract or license agreement specific to the service.
You agree not to share your access credentials or use the services for unlawful purposes, unauthorized commercial use, or reverse engineering.
Intellectual Property
All content, code, logos, graphics, trademarks, texts, and digital assets available through Meisters Solutions’ websites and platforms are the intellectual property of Meisters Solutions or its licensors. Unauthorized reproduction, distribution, or modification is strictly prohibited without prior written consent.
Use of our platforms or services does not grant any rights or licenses beyond those expressly stated in a written agreement or subscription plan.
Payments and Billing
Pricing, billing, and payment terms for paid services (including custom development, support services, subscriptions, or SaaS access) are outlined in individual agreements, proposals, or invoices provided to the client. You agree to pay all fees and charges in accordance with the terms specified in such documents.
All payments are due as stated in the respective service agreement. Failure to pay may result in service suspension or termination.
Service Availability and Support
Meisters Solutions provides enterprise-grade service availability and access to a 24/7/365 support unit. The scope of support, response times, and communication channels (email, chat, phone) are defined in the applicable Service Level Agreement (SLA) or client contract.
While we strive to maintain continuous availability of our platforms, maintenance, updates, and technical issues may result in temporary interruptions, which we aim to resolve as quickly as possible.
User Responsibilities
Users are expected to use our services ethically and in compliance with all applicable laws. You agree not to:
-
Upload or distribute malicious software
-
Infringe on intellectual property rights
-
Attempt to disrupt or overload system infrastructure
-
Use services in a way that violates local, national, or international regulations
Breach of these responsibilities may lead to immediate suspension or termination of your access and legal action if necessary.
Limitations of Liability
To the maximum extent permitted by law, Meisters Solutions shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, business opportunities, or goodwill, arising out of or in connection with the use or inability to use our services.
In all cases, our total liability for any claim relating to our services is limited to the amount you paid for the service in question during the 12-month period prior to the incident.
Indemnification
You agree to indemnify, defend, and hold harmless Meisters Solutions and its affiliates, officers, agents, and employees from and against any claims, losses, damages, liabilities, costs, or expenses arising from your violation of these Terms or misuse of the services.
Governing Law and Jurisdiction
These Terms shall be governed by and construed in accordance with the laws and we may apply local regulations and offer jurisdiction flexibility for clients in Europe and Latin America depending on the agreement in place.
Any disputes arising from these Terms or related to your use of our services shall be resolved before the competent courts of Spain, unless otherwise agreed in a specific contract.
Changes to These Terms
We may update or revise these Terms at any time. The latest version will always be published on our website with the updated effective date. Continued use of our services after changes indicates acceptance of the revised Terms.
Contact Information
If you have questions about these Terms, or wish to discuss any matter related to your account, services, or legal rights, you may contact us at: